Keeping a great tenant isn’t just about securing steady rent checks; it’s about fostering a relationship that benefits both parties. Odest Riley from 24-7 Property Management has seen firsthand how much time and money it takes to replace a good tenant. Below are three practical habits that can help you retain top-notch renters and avoid the hassle of finding new ones.
1. Practice Constant, Clear Communication
Why It Matters:
Good communication builds trust. When tenants feel comfortable bringing concerns to you—and confident you’ll address them—it creates a sense of loyalty and respect.
What to Do:
- Regular Check-ins: Send a quick email or text every so often, just to ask how everything is going.
- Use Multiple Channels: Some tenants prefer phone calls, others prefer email or even property management platforms. Meet them where they’re most comfortable.
- Be Responsive: When a tenant has a question, answer promptly. Silence can be interpreted as indifference, which can push good renters away.
2. Resolve Maintenance Issues Quickly
Why It Matters:
Prompt maintenance is one of the biggest indicators of a responsible landlord or property manager. Tenants who see their problems addressed quickly are far more likely to renew their lease.
What to Do:
- Create a System: Have a clear process for submitting and tracking maintenance requests.
- Be Transparent: Let tenants know the timeline for repairs. If you’re waiting on a part or contractor, keep them in the loop.
- Offer Preventative Maintenance: Schedule regular inspections to catch small issues before they become big, expensive problems.
Pro Tip: A little effort—like checking on the property’s air filters or plumbing—can save you larger headaches later and show tenants you care.
3. Ensure Rules are Crystal Clear
Why It Matters:
No one likes surprises. If tenants clearly understand the rules—whether it’s about noise levels, guest policies, or pet restrictions—they’ll be less likely to feel “ambushed” by a request or violation notice.
What to Do:
- Lay Out Rules Up Front: Provide new tenants with a concise document or handbook that explains property guidelines.
- Stay Consistent: Enforce the same rules for everyone. Inconsistent enforcement can lead to frustration and claims of favoritism.
- Encourage Questions: Invite tenants to ask if they’re confused about any policies. This openness can prevent misunderstandings down the line.
Bonus: Why Retention Beats Replacement
Cost and Time Savings:
Advertising, screening, and onboarding new tenants can be expensive—often running into hundreds or even thousands of dollars, not to mention the time you’ll spend sifting through applications and scheduling showings.
Community Building:
When tenants stay put, they contribute to a stable, consistent environment. This can boost the overall quality of life in your property and encourage new renters to stay longer as well.
Long-Term Relationships:
Satisfied tenants may end up referring friends or family, creating a pipeline of reliable new renters without you lifting a finger.
Final Thoughts
Keeping the best tenants is much simpler (and cheaper) than replacing them. By focusing on proactive communication, timely maintenance, and transparent rules, you’ll ensure your rental property remains a place where good tenants want to stay long-term.
If you need more tips or professional help, 24-7 Property Management is here for you. Give us a call at 310-905-7228 or visit ManagedBy247.com to learn more about how we can support you in managing your properties effectively.
Music: Purple Planet Music
Ready to keep your top-notch tenants happy? Start implementing these three habits today and see how they transform your property management experience!
